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Garin Hobbs

Experienced Martech Expert

Company

InboxArmy LLC

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Expertise

Email Marketing
Lifecycle Marketing
SMS Marketing
Retention Marketing
Copywriting
Blogging
Ecommerce
Multi-Channel Marketing

About Author

Garin Hobbs is a seasoned Martech and Marketing professional with over 20 years of successful product marketing, customer success, strategy, and sales experience. With a career spanning across ESPs, agencies, and technology providers, Garin is recognized for his broad experience in growing email impact and revenue, helping launch new programs and products, and developing the strategies and thought leadership to support them.  Understanding how to optimally align people, process, and technology to produce meaningful outcomes, Garin has worked to deliver sustainable improvements in consumer experience and program revenue for such brands as Gap, Starbucks, Macy’s, Foot Locker, Bank of America, United Airlines, and Hilton Hotels.

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Retailers need e-commerce to survive an economy in limbo

The economy is neither fully open, nor fully closed. We call this limbo.  In a close-up view, the world seems to be standing relatively  

Ask an Iterator: Garin Hobbs on Personalization

Personalization. You know you need to do it, but you just need to know how—in a way that’s both effective and efficient. The good

11 Customer experience related predictions for 2021

Last year I wrote that I don’t like prediction pieces. Then, I broke my own rule, and I compiled a series of predictions that had

DIGITAL DISRUPTORS: How Mobile Apps are Reshaping the Financial Sector

The advent of Mobile has created a radical shift in the financial industry. Standing out in the Fintech marketplace is becoming

Marketers Need to Rethink Strategies for Attracting Younger Generations

While younger generations were more digitally equipped to accommodate the demands of the pandemic, financially they’ve

First-Party and Zero-Party Data: The Path Forward

The last few years have imposed a lot of heavy acronyms imposed upon marketers. GDPR, CCPA, and IDFA to name a

How to Engage All Generations this Holiday

The end-of-year shopping season is always an important time for brands, but this year, the season has assumed a particularly

Retailers Embrace Mobile As Pandemic Holiday Shopping Ramps Up

As retailers prepare for the holidays and look for better ways to cater to customers’ new online and offline shopping habits, mobile

The Value of Personalized Marketing for Ecommerce

A well-executed personalized marketing program may resemble person-to-person conversations like those a shopper could

Brands Struggle to Strike the Right Tone This Holiday Season

It’s not even November, but the holiday shopping season has already begun. With nearly two-thirds of consumers saying the

Avoiding the High Costs of Shopping Cart Abandonment

Shopping cart abandonment costs brands billions of dollars each year, and yet much of it can be avoided through better customer

Transformation or Modernization: What Does Your Tech Stack Need?

Upgrades to technology doesn’t always have to mean a full digital transformation, sometimes modernization can get your

5 Steps to Building an Effective Growth Marketing Strategy

Growth Marketing. You may think that it’s one of those ever-present business buzzwords we always hear.  But unlike terms

3 Common Pitfalls of Segmentation and How to Avoid Them

When it comes to user segmentation—the first of the four core pillars of personalization—you can’t have a one-to-one conversation

How to Address Product Scarcity This Holiday Season

The end-of-year shopping season is always an important time for brands, but this year, the season has assumed a particularly

5 Common Mistakes to Avoid While Building a Holistic Customer Experience Strategy

Customer experience matters, in fact, many think it will surpass price and product as the main brand differentiator. Avoid these pitfalls.

Amazon Reports $5.2B in Net Income, Cruises Past Estimates

Amazon’s second-quarter earnings made one thing perfectly clear: If there was a king of retail for the coronavirus era, it would

Does Your Customer Experience Grow With Your Company?

Customer experiences that worked when your company was a small start-up won't necessarily scale as your organization grows.

Should Marketers Give Up On Personalization?

Now, this may seem a somewhat alarmist point of view, but what’s missing is the context, and I think it’s this…It’s a fairly

The Death of Personalization: Inevitable or Exaggerated?

2020: It wouldn’t be a new year without a passel of prophecies and things to come. Each industry has its fair share of oracles and

What Does an Email Marketing Agency Actually Do?

Why do I need an email marketing company? And why would one business earn regular revenue from email but another would not? With better insight into email marketing services, you will understand how some businesses can actually generate 20-40% of total revenue from email alone. Through this guide, we will help you understand what an […]

Red Flags When Hiring an Email Marketing Agency

Most brands treat agency evaluation like a job interview — they’re the candidate, you’re deciding. Flip that. You’re hiring them. And like any hire, the red flags show up before the contract is signed, not after. If you choose the wrong email marketing agency, your email program will struggle to scale. It affects how much […]

11 Best Email List Cleaning Services to Boost Deliverability

  Quick Answer An email list cleaning service helps you control the quality of your email list as it grows and evolves. The best email list cleaning services depend on what you need: ZeroBounce → Best for insights and email scoring NeverBounce → Best for large, frequently updated email lists Kickbox → Best for simple, […]

12 Best Email Deliverability Tools (Tested & Reviewed)

After more than a decade in the email marketing industry, one issue shows up more often than most people realize: campaigns underperform simply because the emails never reach the inbox. On paper, everything seems to be in order, and the campaigns look solid in all aspects. However, the open rates still plummet. And the reason […]

Domain Reputation: How to Check and Improve It

Emails from your domain are not reaching every inbox. Some messages get delivered, others land in spam folders, and some never appear at all. Such patterns usually point to a domain reputation problem. Email service providers and mailbox providers evaluate every domain name based on reputation data, engagement signals, authentication protocols, and sending history. That […]

Dedicated IP vs. Shared IP: Which is Right for your Emails?

  The choice between a dedicated IP vs shared IP email sending shapes how a particular email program grows and how risk is managed. Many teams select an IP address type early and keep it long after their sending behavior changes. Over time, that decision starts influencing email deliverability more than expected. Mailbox providers evaluate […]

What is BIMI and why is it important?

BIMI (Brand Indicator for Message Identification) gets a lot of attention now, and for good reason. It’s one of the few email standards that actually changes what your subscribers see in the inbox. BIMI basically allows your verified brand logo to appear next to emails that pass authentication. Think of it as a trust signal […]

SPF, DKIM, and DMARC: Explained in Simple Terms

SPF (Sender Policy Framework), DKIM (DmainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting, and Conformance) are the foundation of inbox trust, and we see their impact every day across real email programs. Companies like Gmail, Yahoo, and Microsoft are enforcing stricter sending standards, and the margin for error is smaller than ever. This is […]